Frequently Asked Questions
Everything you need to know about Karhu performance gear and services.
What is the Fulcrum technology used in Karhu running shoes?
Karhu's patented Fulcrum technology is designed to move your body's energy forward, reducing braking force and using your natural momentum to create a smoother ride and more efficient gait.
How long does shipping take for domestic and international orders?
Domestic orders typically arrive within 3-5 business days. International shipping varies by destination but generally takes 7-14 business days. You will receive a tracking number as soon as your order leaves our warehouse.
What is your return policy for performance footwear?
We offer a 30-day return policy on all unworn items in their original packaging. For performance running shoes, we recommend trying them on indoors to ensure the fit is perfect before heading out for a run.
How do I determine my correct size in Karhu sneakers?
Karhu shoes often have a performance fit. We recommend checking our specific size guide on each product page. Many customers find that sizing up by a half size in our lifestyle 'Legend' collection provides the most comfortable fit.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and localized payment options like Klarna and Apple Pay for a seamless checkout experience.
Are Karhu products covered by a warranty?
Yes, all Karhu products are covered against manufacturing defects for up to six months from the date of purchase. This does not cover standard wear and tear from athletic use.